24-hour help 1800 699 799
Make a referral
Make a referral

Practical support for
when behaviour
impacts care

If you are supporting someone living with dementia, our specialist services are here to help.

Get help today

Our services

When behaviour changes, it can be difficult to know what to do. It might be a sign that the person living with dementia has an unmet need, or they are feeling distressed. Our individually tailored support services are here to help understand the reasons for changes in behaviour and address the needs of people living with dementia and their care networks.


Receive short-term case management and tailored recommendations, as well as on the ground, practical advice for when behaviour impacts the care of someone you know.


When a person you know experiences severe behaviours or psychological symptoms of dementia, our 24/7 mobile dementia specialists are ready to help.


Specialist Dementia Care Programs offer more support. Find out if the person you are providing care for is eligible through our specialised assessment program.


Staying at Home is a free well-being and respite program. It provides carers with advice and practical strategies on how to support a person living with dementia to remain in their own home for as long as possible.


Receive practical strategies and recommendations around supporting a child living with childhood dementia – and their family.

Carer Conversations

A space for carers supporting someone living with a frontotemporal diagnosis of dementia to receive support from other carers and psychologists with expertise in FTD. 

Unsure if we are the right service for you?

Our consultants can help connect you to the right support.

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Frequently Asked Questions

Yes – we can provide you with general advice about what might help initially. Then we’ll contact the aged care provider and seek their permission to be involved as well. We encourage a partnership between carers, aged care providers and the person living with dementia to get the most effective outcomes. So, it can be useful if you talk to them about making a referral as well.

Yes, we can. They must, however, consent to having us involved in their care. We can also provide you with some ideas on what might help, and additional resources and referrals to other services if you need them.

Our dementia consultants speak a range of languages, and we also use translators and interpreters where English is not the first language. As we work from a person-centred approach this means, the person’s cultural, social, and spiritual background guides our interventions. So, what we do is specifically tailored to each referral.

Yes. During our triage phase, we’ll give you some quick tips and recommendations to support you until we can visit. Our team will aim to get to you as quickly as possible regardless of where you are. Occasionally, natural disasters slow us down – but we’ll let you know if there are any delays, in 97% of referrals we identify as high risk, we will visit within 48 hours.

We will always seek consent from the person responsible (or the person living with dementia if you can provide it) so that they can be involved. We work best in partnership with everyone involved in the care of the person you are referring, including their GP. We want to give you the tools to better support the person in your care – and be able to have conversation with the family about any changes and how you will support them along the way. We’re happy to provide more information about this when we triage your referral.

Make a referral today

To refer someone or discuss a person’s circumstances, simply call our 24-hour helpline on 1800 699 799 or contact us.