Have feedback? We want to hear it
Compliments or complaints? Think something isn't quite right? No matter what the issue is, we want to hear about it. With your help, we can continue to improve our services to you.
We are genuine about addressing feedback. We encourage residents, clients, suppliers, patients and family members to submit any compliments, complaints or suggestions they may have.
We're happy if you are. There is nothing quite as motivating as receiving a kind word. In fact, when someone compliments one of our team it helps us to recognise that employee appropriately. So, if you’ve experienced outstanding service, please let us know so we can pass it on.
We're not happy if you aren’t. We are dedicated to providing you with the best level of service. Even with the greatest effort and best intentions, sometimes mistakes occur. When this happens, we want to hear about it. That way we can rectify any problem as quickly as possible and restore your confidence in our service.
Tell us your feedback
There are multiple ways you can give Dementia Support Australia feedback on our services. By filling out the online form; verbally or in writing to any one of our consultants or by calling 1800 699 799.
What happens next
We aim to acknowledge receipt of your complaint within five working days, and to fully respond to your complaint promptly. In most cases, this can happen within 15 working days. If you are still not satisfied, you can ask the Chief Executive to review the matter.
Please be assured that Dementia Support Australia treats all feedback seriously and is committed to respecting your confidentiality. When you provide feedback, you may choose to provide your name and contact details or choose to remain anonymous. If you provide feedback anonymously, we may not be able to appropriately investigate your feedback or notify you of the outcome of any investigation.
Still not happy? In the unlikely event that a matter cannot be resolved you can contact the Department of Health who provide funding to Dementia Support Australia.