24-hour help 1800 699 799
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Make a referral

We go wherever
you need us

Our 24/7 nationwide support service goes wherever you are in Australia – including regional and rural areas around the country.

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Where We Go

Where you live shouldn’t
limit your access to support

We believe that rural and remote Australians should have the same standard of access to vital programs as those in metropolitan cities.

With teams in every state and territory, we offer help across the country – so no matter where you are, response times for our critical services remain the same.

Our Dementia Behaviour Management Advisory Service (DBMAS) consultants can reach anyone including rural and remote clients within one week and our Severe Behaviour Response Teams (SBRT) can be there within 48 hours. And if for some reason we can’t, we’ll support you by telehealth until our teams are on the ground.

Whether you need support over the phone, video conferencing, or face to face, we can help.

Free 24/7 nationwide support


Dementia Support Australia regional and remote visits 2022

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Kangaroo Island


Goldfields – Norseman, Kalgoorlie, Leonara/Laverton, Esperance



Surf Coast/ Shipwreck Coast





Norfolk Island


Eyre Peninsula


Walcha – Warialda



Kimberley – Broome, Derby, Fitzroy Crossing, Halls Creek, Wyndham, Kununurra



Mount Isa



Grampians – Wimmera


Far North West Tasmania



Norfolk Island


Coober Pedy



Pilbara – Karratha, Roebourne, Port Hedland, South Hedland, Newman


Bega Valley Shire



West Coast of Tasmania including King Island


Proactive regional and remote support

We know that sometimes it is better to proactively plan for longer visits, so we offer regular opportunities in remote areas for you to connect with our consultants. We’ll work with local care providers and health professionals to provide a comprehensive visit.

Working in partnership with Dementia Training Australia and Dementia Australia, we can also offer education, training and advocacy, so reach out to us for a chat and book in a visit.

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Frequently Asked Questions

Yes, we do. If someone is referring into the service, we’ll need consent from the person living with dementia or their substitute decision maker to visit.

We provide support regardless of where someone is located – if they are in short- or long-term respite, or day centres we can still provide advice and support. And in many cases, be on the ground to support care teams.

With permission from the care home, we can work with them to better prepare the care setting for the return of your family member. This might be achieved by spending time in the hospital with their teams to understand what is working well and build proactive support plans. If another care home is under consideration; we can also support them. Everyone needs to consent to have us involved including the hospital.

DSA recognises that rural and remote Australians require the same standard of access to this vital programme as those in metropolitan cities. No matter where you are located in Australia, response times for DBMAS and SBRT remain the same.

DSA consultants have the capability to reach rural and remote clients within one week for DBMAS and 48 hours for SBRT cases.

We also support Norfolk Island – you can access us below.

You can contact DSA

Get help, day or night

Dementia doesn’t follow a set schedule – and neither do we. You can contact us 24-hours a day, 365 days a year. Simply call our 24-hour helpline on 1800 699 799 or contact us.