Make a referral

Supporting a smooth transition from hospital to aged care

The Hospital to Aged Care Dementia Support Program (HACDSP) supports older people in 11 eligible jurisdictions, who are at risk of delayed hospital discharge due to their dementia. If you're a healthcare professional, check the eligibility requirements below.

HACDSP


Who is eligible for the HACDSP program?

A person is eligible for the Hospital to Aged Care Dementia Support Program (HACDSP) if:

  • they are an inpatient in an acute/sub-acute public hospital setting in an agreed site as described below under heading Eligible Locations and Participating Sites.
  • they have dementia (diagnosed with dementia or suspected dementia/diagnosis not confirmed or have a history of progressive cognitive decline).
  • they are age 65 and over, or age 50 and over and an Aboriginal and Torres Strait Islander person, or otherwise eligible to receive Commonwealth funded aged care services.
  • they have a current Aged Care Assessment Team (ACAT) or Regional Assessment Service (RAS) assessment and are eligible to receive Commonwealth funded aged care services.
  • they agree to receive DSA services, and there is current valid consent to participation in the HACDSP.
HCA-469 HACDSP Website Images 1200x800_0002_GettyImages-1374484682

Our team will help support transition to the right place through:

  • Understanding their social history by speaking to family or guardian, carer and aged care staff.
  • Meeting with the person living with dementia.
  • Working with medical specialists who have been involved in their care.
  • We can support conversations with a suitable aged care provider and share the dementia behaviour support strategies with them.
  • We work with the care team by providing practical on the ground advice and support through case management, tailored activities and behaviour support planning.
  • Onsite support as needed by Dementia Support Coach and Family Liaison Officer with regular check-ins.

Referral Process Step-Through

Step 1Referral

Icons - Light - BSP - Step 1

Step 1: Referral

  • Referrals are made by the hospital staff in eligible locations and participating sites. The process is easy and straightforward.
  • Click below to make a referral: 

lihght

Step 2: Initial review

  • Upon receipt of the referral, DSA will schedule a phone consultation to determine eligibility or suggest other pathways.
eligibility-assessment

Step 3: Assessment

  • Following the initial phone consultation a DSA consultant will then schedule a comprehensive face-to-face assessment to determine the care needs of the person living with dementia.
  • From this assessment the DSA consultant will create a comprehensive report to aid the transition back home or into residential care.
placement

Step 4: Transition

  • After the Assessment, the HACDSP team will partner with the hospital to provide ongoing behaviour support and advice.

  • The HACDSP team can provide the assessment and support information to aged care providers as part of the discharge planning process.
  • They will then work with hospital staff, the person living with dementia, their family and the aged care provider to ensure that the transition is as smooth as possible.
support

Step 5: Support

  • The HACDSP team will then prepare for and provide support during the transition. This will be a highly personalised service with individual advice, strategies and written recommendations for each person referred to the service.
Icons - Light - BSP - Step 1

Step 1: Referral

  • Referrals are made by the hospital staff in eligible locations and participating sites. The process is easy and straightforward.
  • Click below to make a referral: 

lihght

Step 2: Initial review

  • Upon receipt of the referral, DSA will schedule a phone consultation to determine eligibility or suggest other pathways.
eligibility-assessment

Step 3: Assessment

  • Following the initial phone consultation a DSA consultant will then schedule a comprehensive face-to-face assessment to determine the care needs of the person living with dementia.
  • From this assessment the DSA consultant will create a comprehensive report to aid the transition back home or into residential care.
placement

Step 4: Transition

  • After the Assessment, the HACDSP team will partner with the hospital to provide ongoing behaviour support and advice.

  • The HACDSP team can provide the assessment and support information to aged care providers as part of the discharge planning process.
  • They will then work with hospital staff, the person living with dementia, their family and the aged care provider to ensure that the transition is as smooth as possible.
support

Step 5: Support

  • The HACDSP team will then prepare for and provide support during the transition. This will be a highly personalised service with individual advice, strategies and written recommendations for each person referred to the service.


Giving Consent

It’s important to keep the person living with dementia informed and involved in decisions that affect their care. At DSA, we make this a priority. When this is not possible, it's important to gain consent from the legally appointed person responsible for their care.

Consent can be obtained verbally or written and will be followed up by the DSA assessor during the dementia assessment process. 

 

 

 

As part of the assessment process, we may need to access records including those held by primary health care settings and acute care settings. As the Australian Government funded provider of this service, our privacy and confidentiality processes enable the sharing and accessing of this information to provide accurate assessments.

Eligible locations and participating sites

HACDSP is a national program operating out of selected jurisdictions. Below is a list of eligible  locations and participating sites in each state. These have been determined by the Australian Government alongside State / Territory Health. 

STATE

Eligible locations and participating sites

TAS

Public hospitals in Hobart, Launceston and the North West: Royal Hobart Hospital; Roy Fagan Centre; the Repatriation Centre; Launceston General Hospital, Mersey Community Hospital, North West Regional Hospital

SA

Public Hospitals in Adelaide Metro

QLD

Hervey Bay Hospital; Maryborough Hospital

NT

Royal Darwin Hospital; Palmerston Regional Hospital, Carpentaria

ACT

Canberra Hospital; North Canberra Hospital

WA

Bentley Hospital, Osborne Park Hospital

VIC

Maroondah Hospital, Box Hill Hospital, Sunshine Hospital, Williamstown Hospital, Bendigo Hospital

NSW

John Hunter Hospital , Belmont Hospital, Maitland Hospital

Navigating the transition between care environments

Each of the following videos focus on different elements of the transition process and provide helpful strategies at each stage. Click on each video on the left hand side to find out more. 
Navigating care transitions with Dementia Support Australia

We explore the decision-making process for carers of people living with dementia, focusing on the choice between returning home or transitioning to residential care after a hospital stay. Meet Jack, a person living with dementia, whose daughter-in-law Emily and family are navigating this often-challenging decision and how they are supported by Dementia Support Australia. 

 

What to consider
  • Being in hospital and looking to move back home or into residential care can be challenging. You are not alone. Remember you can call Dementia Support Australia 24/7 on 1800 699 799. We are here to help.
  • Dementia Support Australia Consultants can help develop personalised strategies, advice, and practical ways to support a person living with dementia who is experiencing changes in their behaviour

Meet Jack, a person living with dementia receiving care in hospital. We see daughter-in-law and primary carer, Emily, use tools and strategies to communicate Jack’s unique needs and routines so that they are known and understood by hospital staff as they care for him.  

 

What to consider
  • Hospitals are noisy, busy, and have lots of flashing lights which may be unsettling for someone living with dementia. Minimising these can help.
  • Sharing information about a person’s likes, dislikes and everyday routines can alleviate some of the distress he or she may experience, and help hospital staff support them. Dementia Support Australia's ‘About Me’ resource can help you with this process.
  • Navigating the next steps as you think about discharging the person living with dementia can be overwhelming. You are not alone. There are many supports and services to help you – including social workers and My Aged Care

Jack, who is living with dementia, is preparing to move out of hospital into residential aged care. The hospital staff are equipped to collect relevant information about Jack’s stay in hospital, including their best care and behavioural support approaches. By collaborating with the residential care team and family, hospital staff can support a good transition into Jack’s new environment. 

 

What to consider
  • Hospital staff know lots of valuable information about changes in the person’s care needs and behaviour support strategies that have worked in the hospital. Documenting these within discharge summaries and behaviour support plans will help with the handover process.
  • Planning a discharge is important. Allowing time to prepare a comprehensive handover will ensure the process isn’t rushed and with enough time to become familiar with a new environment after hospital.
  • Involving the person’s GP in discharge conversations and updating the GP on any changes to care needs or medications will help ensure continuity of care

Emily and her family are supporting Jack to move into residential aged care. It takes time to learn how to best support Jack, particularly as he gets to know new people and a new environment. Using the ‘About Me’ resource, Emily can document the things Jack likes, or doesn’t like, and how residential care staff can best get to know him. Communication between Jack, his family and care staff helps to ensure that his unique needs and preferences are known. This helps smooth out any uncertainties associated with the move into this new environment. 

 

What to consider
  • Moving to residential care is commonly a stressful time for everyone involved because there is a lot of change and much to consider. Remember, you are not alone – there are many people to help you.
  • Becoming familiar with the care home environment, the people who work there and the routines, is a helpful first step. Arranging to visit the home before the patient’s discharge from hospital could help to create a familiar environment.
  • While it will never be ‘home’, you can make the space more familiar by taking in special items such as a favourite quilt, personal photos, and other memorabilia, or items of cultural or religious significance.  The best time to do this is before the patient moves in, so that it feels more familiar on arrival

Residential care staff are keen to support Jack to settle into his new environment. They do this by understanding how he likes to be cared for, and proactively responding to changed behaviours which Jack may experience during the transition to a new home and people. 

 

What to consider
  • Planning an admission is important and timing is key to a successful admission. It may take some time to get to know someone living with dementia and at first it may be hard as they settle in. Best to plan an admission for a time and day that extra support is available – such as management and support staff.
  • Seek out information from the hospital staff about how they have been able to care for the person while they were in hospital. This will become useful information as you build a behaviour support plan.
  • Each person is different, so it is important to get to know their individual preferences. Ask the person themself or draw on family and friends to give you valuable insights into the person’s life and history

Navigating care transitions with Dementia Support Australia

We explore the decision-making process for carers of people living with dementia, focusing on the choice between returning home or transitioning to residential care after a hospital stay. Meet Jack, a person living with dementia, whose daughter-in-law Emily and family are navigating this often-challenging decision and how they are supported by Dementia Support Australia. 

 

What to consider
  • Being in hospital and looking to move back home or into residential care can be challenging. You are not alone. Remember you can call Dementia Support Australia 24/7 on 1800 699 799. We are here to help.
  • Dementia Support Australia Consultants can help develop personalised strategies, advice, and practical ways to support a person living with dementia who is experiencing changes in their behaviour

Hospital stays: Tips for carers and healthcare professionals

Meet Jack, a person living with dementia receiving care in hospital. We see daughter-in-law and primary carer, Emily, use tools and strategies to communicate Jack’s unique needs and routines so that they are known and understood by hospital staff as they care for him.  

 

What to consider
  • Hospitals are noisy, busy, and have lots of flashing lights which may be unsettling for someone living with dementia. Minimising these can help.
  • Sharing information about a person’s likes, dislikes and everyday routines can alleviate some of the distress he or she may experience, and help hospital staff support them. Dementia Support Australia's ‘About Me’ resource can help you with this process.
  • Navigating the next steps as you think about discharging the person living with dementia can be overwhelming. You are not alone. There are many supports and services to help you – including social workers and My Aged Care

Moving out of hospital: Tips for healthcare professionals

Jack, who is living with dementia, is preparing to move out of hospital into residential aged care. The hospital staff are equipped to collect relevant information about Jack’s stay in hospital, including their best care and behavioural support approaches. By collaborating with the residential care team and family, hospital staff can support a good transition into Jack’s new environment. 

 

What to consider
  • Hospital staff know lots of valuable information about changes in the person’s care needs and behaviour support strategies that have worked in the hospital. Documenting these within discharge summaries and behaviour support plans will help with the handover process.
  • Planning a discharge is important. Allowing time to prepare a comprehensive handover will ensure the process isn’t rushed and with enough time to become familiar with a new environment after hospital.
  • Involving the person’s GP in discharge conversations and updating the GP on any changes to care needs or medications will help ensure continuity of care

Moving out of hospital: Tips for carers and family members

Emily and her family are supporting Jack to move into residential aged care. It takes time to learn how to best support Jack, particularly as he gets to know new people and a new environment. Using the ‘About Me’ resource, Emily can document the things Jack likes, or doesn’t like, and how residential care staff can best get to know him. Communication between Jack, his family and care staff helps to ensure that his unique needs and preferences are known. This helps smooth out any uncertainties associated with the move into this new environment. 

 

What to consider
  • Moving to residential care is commonly a stressful time for everyone involved because there is a lot of change and much to consider. Remember, you are not alone – there are many people to help you.
  • Becoming familiar with the care home environment, the people who work there and the routines, is a helpful first step. Arranging to visit the home before the patient’s discharge from hospital could help to create a familiar environment.
  • While it will never be ‘home’, you can make the space more familiar by taking in special items such as a favourite quilt, personal photos, and other memorabilia, or items of cultural or religious significance.  The best time to do this is before the patient moves in, so that it feels more familiar on arrival

Moving to a care home: Tips for aged care professionals

Residential care staff are keen to support Jack to settle into his new environment. They do this by understanding how he likes to be cared for, and proactively responding to changed behaviours which Jack may experience during the transition to a new home and people. 

 

What to consider
  • Planning an admission is important and timing is key to a successful admission. It may take some time to get to know someone living with dementia and at first it may be hard as they settle in. Best to plan an admission for a time and day that extra support is available – such as management and support staff.
  • Seek out information from the hospital staff about how they have been able to care for the person while they were in hospital. This will become useful information as you build a behaviour support plan.
  • Each person is different, so it is important to get to know their individual preferences. Ask the person themself or draw on family and friends to give you valuable insights into the person’s life and history

Frequently Asked Questions

The program will work alongside selected hospitals, families and aged care providers. Holistic support throughout the transition process will be delivered by a DSA team made up of Dementia Consultants, Family Liaison Officers, and Dementia Support Coaches.

Yes, absolutely, if you work in a hospital within an eligible location or participating site. You can refer over the phone or online. Most participating hospitals have specific referral pathways internally, so best to check this also.

Make a referral

No, the Hospital to Aged Care Dementia Support Program is only for people who have been admitted into hospital. However, your loved one could be eligible for the Dementia Behaviour Management Advisory Service (DBMAS).

This program is completely free.

We will support your loved one until they settle into the long term care environment or until the referral goals have been met. 

How to get started

If you are caring for someone at risk of delayed hospital discharge due to their dementia, simply call our 24-hour helpline on 1800 699 799, fill out the referral form or chat with us now. Our experienced consultants will be able to determine whether HACDSP is suitable.