Dementia Support Australia is upgrading the system we use to manage referrals and coordinate care. Launching at the end of May, the new system will support us to work more efficiently behind the scenes and provide a smoother experience and quality of care when you engage with DSA.

The upgrade will also help us respond to:

• growing demand for services
• increasing complexity of care needs
• evolving government regulation
• sector standards and privacy requirements.

Motivated by improving support for people living with dementia and those who support them, the new system will ensure we have the right tools and information at our fingertips, reducing delays and unnecessary ‘back and forth’ when you contact us.

The upgraded system is integral to our participation in the National Dementia Action Plan, the Government’s 10-year framework developed to improve quality of life for people living with dementia.

Transition period underway

We’ll be transitioning to the new platform between now and July. Referrers, carers and other clients may notice some minor impacts when you contact us by phone, email and website. We have transition plans in place to minimise disruptions, such as increased use of telehealth where needed.

We’re looking forward to further improving our service to you, and if you have any questions or concerns, please contact DSA.