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      Home Where We Go

      We go wherever
      you need us

      Our 24/7 nationwide support service goes wherever you are in Australia – including regional and rural areas around the country.

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      Where We Go

      Where you live shouldn’t
      limit your access to support

      We believe that rural and remote Australians should have the same standard of access to vital programs as those in metropolitan cities.

      With teams in every state and territory, we offer help across the country – so no matter where you are, response times for our critical services remain the same.

      Our Dementia Behaviour Management Advisory Service (DBMAS) consultants can reach anyone including rural and remote clients within one week and our Severe Behaviour Response Teams (SBRT) can be there within 48 hours. And if for some reason we can’t, we’ll support you by telehealth until our teams are on the ground.

      Whether you need support over the phone, video conferencing, or face to face, we can help.

      Free 24/7 nationwide support

       

      Dementia Support Australia regional and remote visits 2022

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      MONTH

      LOCATION

      STATE
      March

      Kangaroo Island

      SA

      Goldfields – Norseman, Kalgoorlie, Leonara/Laverton, Esperance

      WA

      April

      Surf Coast/ Shipwreck Coast

      VIC

      Longreach

      QLD

      May

      Norfolk Island

      QLD

      Eyre Peninsula

      SA

      Walcha – Warialda

      NSW

      June

      Kimberley – Broome, Derby, Fitzroy Crossing, Halls Creek, Wyndham, Kununurra

      WA

      July

      Mount Isa

      QLD

      August

      Grampians – Wimmera

      VIC

      Far North West Tasmania

      TAS

      September

      Norfolk Island

      QLD

      Coober Pedy

      SA

      October

      Pilbara – Karratha, Roebourne, Port Hedland, South Hedland, Newman

      WA

      Bega Valley Shire

      NSW

      November

      West Coast of Tasmania including King Island

      TAS

      Proactive regional and remote support

      We know that sometimes it is better to proactively plan for longer visits, so we offer regular opportunities in remote areas for you to connect with our consultants. We’ll work with local care providers and health professionals to provide a comprehensive visit.

      Working in partnership with Dementia Training Australia and Dementia Australia, we can also offer education, training and advocacy, so reach out to us for a chat and book in a visit.

      Request a visit

      Frequently Asked Questions

      Yes, we do. If someone is referring into the service, we’ll need consent from the person living with dementia or their substitute decision maker to visit.

      We provide support regardless of where someone is located – if they are in short- or long-term respite, or day centres we can still provide advice and support. And in many cases, be on the ground to support care teams.

      With permission from the care home, we can work with them to better prepare the care setting for the return of your family member. This might be achieved by spending time in the hospital with their teams to understand what is working well and build proactive support plans. If another care home is under consideration; we can also support them. Everyone needs to consent to have us involved including the hospital.

      DSA recognises that rural and remote Australians require the same standard of access to this vital programme as those in metropolitan cities. No matter where you are located in Australia, response times for DBMAS and SBRT remain the same.

      DSA consultants have the capability to reach rural and remote clients within one week for DBMAS and 48 hours for SBRT cases.

      We also support Norfolk Island – you can access us below.

      You can contact DSA

      Get help, day or night

      Dementia doesn’t follow a set schedule – and neither do we. You can contact us 24-hours a day, 365 days a year. Simply call our 24-hour helpline on 1800 699 799 or contact us.

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